DAYTON, N.J. (CitizenWire) — GlassesUSA.com is setting a new standard in the e-commerce industry. The New Jersey-based online store continues to make headlines by partnering with the Better Business Bureau of New Jersey to ensure that their customers have peace of mind when purchasing their glasses. The online retailer that sells prescription glasses all over the world understands the importance of great customer service. Their customer service division is open five days a week to better service their customers. Consumers may call their 1-800 number or send an email to their customer service team. Both options yield for quick responses.
GlassesUSA.com allows customers from all over the world to shop with a satisfaction guarantee. If they don’t like their purchase, the customer service representatives can take care of the situation quickly by offering an exchange for a new pair of glasses the customer may be happier with or by offering a refund.
“Our customers are our top priority. To give them high quality customer service in addition to our high quality eyeglasses makes for a win-win situation. Our customer service representatives put in a lot of hard work to keep our customer service as top notch as it is. They answer questions from customers when it comes to the status of their package and can help our customers better read their prescriptions. They also put through all of our exchanges to help cut down the processing time,” says Jay Engelmayer, the Vice President of Business Development at GlassesUSA. He continues, “We set the bar high for customer service in the e-commerce industry as well as the optical industry. Our service is un-matched by any competitors.”
In addition to excellent customer service, GlassesUSA.com stresses to their customers that their lenses are 100% unique and tailor made to fit the customer’s individual vision correction needs. If a customer returns their prescription glasses, the lenses are recycled as they were custom-made to fit the individual customer. Each pair of eyeglasses is sent through a 5-stripe quality assurance process to re-assure customers that their purchase will yield the highest quality eyeglasses available online.
For more information about GlassesUSA and this announcement, please contact Hillary Rubin, Director of Communications at 800-917-7083.